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At any stage · Investigations and response

Assess the concern and choose the right response

A report, audit finding or serious allegation can demand immediate action. We help investors, boards and leadership teams assess what has been raised, choose the right route and keep the response focused on the decisions that may follow.

The need

The first decision shapes everything that follows

An allegation may be serious, incomplete or both. Acting too quickly can expose people, compromise evidence or send the work towards the wrong specialist. Waiting can be just as damaging. The first task is to establish what is required, what the response needs to achieve and which route is appropriate.

Our method

From concern to a controlled response

Triage, direct the work, then act on findings
  1. Triage
    • Credibility
    • Verifiability
    • Materiality
    • Facts, assumptions and unknowns
  2. Direct the work
    • Objective and scope
    • Evidence required
    • Specialists and sequence
    • Reporting and decision needs
  3. Act on findings
    • Findings and uncertainty
    • Decisions and reporting
    • Remediation and follow-up

What we provide

Directing and coordinating the response

We triage and direct the investigation, bringing in the right specialists for the context and objectives. That may include lawyers, forensic accountants, digital specialists, interviewers or local expertise. We keep the work tied to the questions that need answering and the decisions the client may need to make.

Investigation direction

  • Objective
  • Scope
  • Required outcome
  1. Context

  2. Intelligence

  3. Evidence required

  4. Behavioural and local expertise

Ranulph

A consistent first response across a portfolio

Explore Ranulph

Investigation support

  1. First response
  2. Triage
  3. Plan
  4. Evidence
  5. Findings
  6. Action

Document and data review

  • Integrity Diagnostics

    Review documents and data for gaps, weaknesses and potential signs of fraud.

Ranulph supports professional judgement. It does not prove misconduct or replace an investigation.

Where we help

Before, during or after an investigation

The work can begin when a concern first appears, when an existing investigation needs direction, or when findings require a clear response.

  1. A concern has just been raised

    Assess the position and choose the right response.

  2. An investigation is underway

    Review its direction, scope and use of specialists.

  3. Findings need a response

    Turn the findings and uncertainty into practical decisions.

Illustrative experience

Different concerns need different routes

50cases across 22 countries in nine months

Concerns from speak-up, monitoring and external events move through triage to the response that fits the concern
  • Speak-up
  • Monitoring or audit
  • External event
Triage
  • Credibility
  • Verifiability
  • Materiality
  • Immediate action
  • Further assessment
  • Specialist investigation
  • Close or redirect

Findings and action

FAQ

Frequently asked questions

See all questions
What should we do first if a serious concern or allegation is raised?

Gather all available information, separate facts, assumptions and unknowns, then conduct a preliminary assessment of credibility, verifiability and materiality before deciding whether the matter needs immediate action, more information or an investigation.

Should we send names, allegations or sensitive evidence through the website?

No. Do not send names, allegations or sensitive information through the public website. If a matter needs more detail, Ethics Insight can agree an appropriate way to share information after an initial conversation.

What is Ranulph?

Ranulph brings context, documents, data and public-source material into one structured review. It helps teams assess exposure, review documents and data for gaps and weaknesses, generate follow-up questions, support gap analysis and action planning, and use tools such as Integrity Diagnostics and Harmoniser where relevant.

Explore

What to do when a concern is raised

Explore all insights and resources

Practical guide · Controlled resource

Receiving a Complaint: Initial Response

A practical guide to the first decisions after a concern is raised, including immediate safeguards and mistakes to avoid.

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Is it worth a conversation?

You may have just received a concern, need an independent view of an investigation already underway, or be deciding what to do with the findings. Tell us a little about the situation without naming people or sharing evidence. We will ask a few questions and tell you whether we can help.

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Please do not send names, allegations, sensitive evidence or files through the website.